Frequently asked questions
We ship orders worldwide.
We ship orders worldwide.
Shipping costs depend on the size of your package. Shipping costs within the Netherlands are a maximum of €5.99, and for international orders, they are a maximum of €9.99. Orders over €19.99 qualify for free shipping.
Shipping costs depend on the size of your package. Shipping costs within the Netherlands are a maximum of €5.99, and for international orders, they are a maximum of €9.99. Orders over €19.99 qualify for free shipping.
The delivery time is 7-14 days. We understand that you want to receive your order as soon as possible. Therefore, we make every effort to process and ship your order promptly.
The delivery time is 7-14 days. We understand that you want to receive your order as soon as possible. Therefore, we make every effort to process and ship your order promptly.
Yes, all prices on the Dutchbo website include VAT.
Yes, all prices on the Dutchbo website include VAT.
You can place an order by selecting your desired product. On the product page, you can add the item to your shopping cart. Complete your order and proceed to checkout by clicking the shopping cart icon. Fill in your details and make the payment. You can pay via iDeal, Klarna, credit card, and more payment options at Dutchbo.
You can place an order by selecting your desired product. On the product page, you can add the item to your shopping cart. Complete your order and proceed to checkout by clicking the shopping cart icon. Fill in your details and make the payment. You can pay via iDeal, Klarna, credit card, and more payment options at Dutchbo.
Frequently asked questions
As soon as your order is shipped from our warehouse, you will receive a shipping confirmation containing the track & trace code of your order. If your order has been delivered to the postman, you can track the package.
As soon as your order is shipped from our warehouse, you will receive a shipping confirmation containing the track & trace code of your order. If your order has been delivered to the postman, you can track the package.
Unfortunately, it may happen that something went wrong while processing your order.
Sorry about that! In this case, we would like to ask you to contact our customer service directly. This can be done by email to klantenservice@dutchbo.nl . Don't forget to mention your order number and the item in question. We will contact you as soon as possible.
Unfortunately, it may happen that something went wrong while processing your order.
Sorry about that! In this case, we would like to ask you to contact our customer service directly. This can be done by email to klantenservice@dutchbo.nl . Don't forget to mention your order number and the item in question. We will contact you as soon as possible.
We use various carriers (PostNL, DHL, DPD), depending on the fastest availability. We want to ensure that you receive your product as quickly as possible. Once the carrier is known, you will be informed by email.
We use various carriers (PostNL, DHL, DPD), depending on the fastest availability. We want to ensure that you receive your product as quickly as possible. Once the carrier is known, you will be informed by email.
Send an email to klantenservice@dutchbo.nl and mention the discount code you would like to apply. We will find out for you as soon as possible why the discount code does not work.
Note: You can use one discount code per order.
Send an email to klantenservice@dutchbo.nl and mention the discount code you would like to apply. We will find out for you as soon as possible why the discount code does not work.
Note: You can use one discount code per order.
Frequently asked questions
If you are not at home, the courier will deliver your package to your neighbor or to the nearest pick-up point. With the track & trace code and the courier app, you can see where the package is. The track & trace code is included in the email confirmation you receive after your order has been shipped.
If you are not at home, the courier will deliver your package to your neighbor or to the nearest pick-up point. With the track & trace code and the courier app, you can see where the package is. The track & trace code is included in the email confirmation you receive after your order has been shipped.
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. Do you disagree with the solution or can we not reach an agreement together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform
(https://ec.europa.eu/consumers/odr/).
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. Do you disagree with the solution or can we not reach an agreement together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform
(https://ec.europa.eu/consumers/odr/).
If you want to change the delivery address, we recommend that you contact us as soon as possible. If your order has not yet been packed, the delivery address can still be changed.
If you want to change the delivery address, we recommend that you contact us as soon as possible. If your order has not yet been packed, the delivery address can still be changed.
It is possible that the email ended up in your spam inbox. It may also be that you accidentally
entered your email address incorrectly. Isn't this the case? Please feel free to contact our customer service. You can email klantenservice@dutchbo.nl or fill in our contact form.
It is possible that the email ended up in your spam inbox. It may also be that you accidentally
entered your email address incorrectly. Isn't this the case? Please feel free to contact our customer service. You can email klantenservice@dutchbo.nl or fill in our contact form.